ExpressVPN Accepts Direct Credit Card Payments
10
April
ExpressVPN is proud to accept all major credit cards as a direct form of payment on our site. Most of our competitors do not offer this. They force you to use online checkout services such as Plimus, 2Checkout or AltertPay in order to purchase their VPN services.

Why is this inconvenient for customers? For 3 main reasons. First, you might attempt a credit card purchase using one of these services, only to find out that the payment has been blocked because you placed the order outside of your home country. You may need to contact your credit card company or send verification documents to the checkout company just to push the order through. And that brings us to the second reason: which is that customers purchasing a VPN often value privacy and don’t want to involve a third party checkout provider with different privacy terms from the VPN company.

Finally, these checkout companies can be unreliable and cut service to the VPN provider for any number of reasons. One of our largest competitors blogged recently that Plimus was terminating their payment processing relationship. Practically as a customer this means you would have to enter a new payment method or risk having your VPN services cut if you forget to do so.

Why are we able to accept direct credit card payments when so many of our competitors can not? It is because we have been in business for a long time and have an excellent reputation as a leading VPN service provider. The credit card issuing brands (VISA, MasterCard, Amex and Discover) know this and have decided to allow ExpressVPN a direct relationship to process payments. We are able to maintain this relationship in part due to having robust fraud filtering and internal verification systems to prevent unauthorized users from signing up with stolen credit cards and abusing our network.

We also offer customers the choice of checking out with Paypal, as many of our users already have accounts there. Paypal is the world’s most popular and trusted online payment company, and we enjoy working with them. Do you have a suggestion for other forms of payment that ExpressVPN should accept? Please contact us and let us know your thoughts.
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How our money-back guarantee works
15
October

We want you to be 100% satisfied with our service. We’re so confident you’ll like our VPN that we’re offering a 30-day unconditional money-back guarantee. Even if you run into problems after signing up, we’re available 7-days per week to help you get them fixed and make you feel comfortable using the VPN.

If for any reason you’re not satisfied within 30 days of signing up, just send us an email to let us know you’d like your money back, and we’ll give you a full refund.

If you paid with credit-card, the refund will show up on your credit-card statement within 5 business days. For Paypal, the funds will be returned to your Paypal account. You can then log into Paypal and withdraw the funds back to your bank account or credit card from there.

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