ExpressVPN Support


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We don't have any chat agents online now. Please use the contact form to reach us. Or, come back later to chat with us.

You can also email us directly at

Average response time: a few hours.

Setup tutorials & guides

General guides

Troubleshooting?

If you need further help, check out our troubleshooting section.

FAQ

Why do I need ExpressVPN?

You need ExpressVPN if:

A) You're concerned about your privacy.
If you don't want websites, your ISP, or hackers snooping on your activities, then a VPN provides the protection you need. ExpressVPN encrypts your data while it's in transit, making it unreadable for third parties. ExpressVPN also hides your IP address and location by giving you an anonymous IP. At ExpressVPN, your security is our top priority. We do not log your browsing activity.

B) You need to access blocked content.
ExpressVPN lets you access unblocked content. If you live in a place where some sites or services are blocked, or if you are trying to access geoblocked content, then you can connect to our servers in any of 78 countries and surf the web freely.

How does the 30-day money-back guarantee work?

We're confident that ExpressVPN is the world's fastest and most reliable VPN. If for any reason you're unhappy with your experience, you have a full 30 days to get reimbursed on any ExpressVPN plan you choose.

What do I get with my subscription?

Each subscription comes with access to all of our apps and server locations. You can download ExpressVPN for Windows, Mac, iOS and Android on as many devices as you'd like, or use our manual configuration instructions. You can connect simultaneously on your computer and mobile device. We also support configuration directly on to your router and SmartDNS.

Do you log my data?

We are a privacy-focused company and have a strict no logging policy! We do not track or monitor user activities while connected to ExpressVPN. For more details, view the Privacy Policy section in our Terms of Service.

How do I pay for my subscription?

We accept payment via VISA, Mastercard, American Express, Discovery, Paypal, Bitcoin, WebMoney, Alipay, UnionPay, CashU, Yandex Money, Ukash, Giropay, iDEAL, SOFORT, Maestro, Carte Bleue, Interac Online, MINT, FanaPay, and OneCard.

How do I install ExpressVPN?

After you've purchased your subscription, we will send you an email with a Setup Link, which includes downloads and instructions for Windows, Mac, iOS, Android, as well as manual configurations for routers and other devices.

Why are you more expensive than other VPNs?

Running a secure and ultra fast network on the scale that we do is expensive. As compared to budget VPN providers, we invest in a better and more reliable platform to give a superior experience to our customers. ExpressVPN is still a great value, and we offer a 35% discount when you sign up for our 1-year package.

You can also take advantage of our referral program and earn 30 free days for every friend you refer who signs up.

Read more about how you can save with coupons.

Will a VPN slow my internet connection?

With any VPN, it can, but the difference is often unnoticeable. Furthermore, if your ISP is throttling certain types of traffic, using a VPN could actually boost your speed. At ExpressVPN we run a premium high speed network using bandwidth from tier-1 providers.

Do you have a free trial?

We offer this only for certain mobile devices. However, we have a 30-day money-back guarantee with all subscriptions which means you can try us for a full month with zero risk if you later change your mind.

Do you have a referral program?

Yes! We reward 30 days of free service for every successful referral made. There are no limits to how many referrals you can make. So sign up and start referring :)

Why should I choose you over other VPN providers?

We run a premium VPN network optimized for high speed and reliability. Enjoy unlimited bandwidth and your choice of 97 servers in 78 countries around the world. ExpressVPN has built the best network and VPN apps in the industry. Still not convinced? We have a 30 day money back guarantee on all of our plans, so you can give us a try with zero risk.

What measures do you take to protect my data?

Our entire website is SSL-secured. When connected to our VPN, we encrypt your Internet data using highly secure encryption protocols... which means your data is undecipherable to prying eyes while in transit. We do not log our customers’ activities while connected to ExpressVPN. Our business is keeping you safe!

What kind of support do you provide?

The best way to reach us is via Live Chat support on our site - we are here around the clock to answer any questions you have and to help you get set up. You can also create a support ticket on our help site, or email us directly at

I don't see any links to download the apps. Where can I download them?

After you sign up, you'll be taken to a page with download links for all our apps and the corresponding activation codes. We'll also send you an email with a link back to this page.

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